At Hands With A Heart, we are committed to providing a safe, professional, and inclusive environment for all our clients. Our policies are designed to ensure that every individual feels comfortable, respected, and well-cared for during their massage therapy sessions. Please take a moment to familiarize yourself with our policies:
Privacy and ConfidentialityYour privacy and confidentiality are of the utmost importance to us. Any personal information you provide will be handled with the strictest confidentiality and in compliance with applicable privacy laws. During the session, you will be properly draped at all times, and only the areas being worked on will be uncovered. We will not discuss your treatment, personal information, or any details of your session with anyone without your explicit consent.
Professional ConductWe maintain the highest standards of professionalism and ethical behavior. Our massage therapists are fully qualified and licensed professionals who adhere to a strict code of conduct. We reserve the right to refuse service to anyone who exhibits inappropriate behavior, including but not limited to sexual advances, verbal abuse, or any form of harassment. In such cases, the session will be terminated immediately, and appropriate legal action may be taken if necessary.
Informed ConsentBefore each session, we will conduct a thorough consultation to ensure your safety and well-being. This includes discussing any relevant medical history, injuries, allergies, or other health conditions that may impact your massage. It is your responsibility to provide accurate and complete information regarding your health. Please notify us immediately of any changes or updates to your medical
Health and SafetyYour safety is paramount to us. If you have any contagious conditions, open wounds, infectious diseases, or other health concerns, please inform us prior to your appointment. We may need to reschedule your session to protect both you and our other clients. We adhere to strict hygiene practices, including thorough handwashing and sanitization of all equipment and surfaces between each client.
Cancellation and ReschedulingWe understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your appointment. We kindly request a minimum of 24 hours' notice for any changes to your appointment. Late cancellations or no-shows may be subject to a cancellation fee.
Payment and PricingOur rates and payment options will be clearly communicated to you prior to your session. We accept cash, credit/debit cards, and other approved payment methods. Please note that gratuity is not included in the session price and is greatly appreciated if you are satisfied with the service provided.
By booking a session with us, you acknowledge that you have read, understood, and agree to abide by our policies. These policies are subject to change without prior notice, but we will make every effort to communicate any updates to you in a timely manner.
If you have any questions or concerns about our policies, please do not hesitate to reach out to us. Your comfort and satisfaction are our top priorities, and we are here to ensure that your massage therapy experience is exceptional.
Thank you for choosing Hands With A Heart as your trusted massage therapy provider.